Right of withdrawal

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Right of withdrawal

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3.1 Consumers generally have a right of withdrawal. You have the right to cancel this contract within 14 days. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier takes possession of the goods. In order to exercise your right of withdrawal, you must inform us about your decision to withdraw from this contract using our contact form on our homepage.

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3.2 If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than that offered by us, which is the cheapest have chosen standard delivery) to  to be repaid no later than fourteen days from the day on which we received the goods. For this repayment we will use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling them other than what is necessary to check the nature, properties and functionality of the goods. We will only bear the costs of return if there is a defect in the goods product is determined.

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Hints:

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a) Before a return takes place, you must apply for a returns number on our homepage. Depending on the reason for the return, a return label will then be emailed to you. However, we politely ask you not to return the goods carriage paid as part of your right of withdrawal. Please note that if you choose an unnecessarily expensive shipping method, you may be entitled to payment of the difference compared to returning the item by post.
b) We would also like to point out that if you return the item without the original product packaging, you may have to pay compensation.
c) As an exception, there is no right of withdrawal for goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs.
d) After we have received and inspected the returned products, you will receive a refund of the purchase price. Costs for installing and dismantling the goods as well as other services/work that you have commissioned from us in connection with the goods cannot be reimbursed in the event of a cancellation.
e) If you send goods back to us without further explanation, we generally assume that you want to exercise your statutory right of withdrawal.